The POP Centre of Excellence is a research project which has received funding from the European Union‘s Horizon 2020 research and innovation programme under grant agreements No 676553 and 824080. The project partners of the POP CoE can be found here.
NOTE: The term "customer" on this web page refers to persons or organizations who used the services offered for free by the POP CoE.
How to contact us
Barcelona Supercomputing Centre
K2m - Planta 3 C/ Jordi Girona, 1-3
Barcelona 08034 Spain
What information POP may collect about you
We aim to keep the personal information that we collect about you to a minimum. This information is usually just your name, job title, mailing address, phone or e-mail address.
When and how POP may collect information about you
- Online registrations: when submitting one or more of the forms on the POP website (newsletter subscription, service request) you are sharing your information with us
- Customer surveys: details of the responses of customer surveys
- Face-to-face: when we meet you at an event
- Marketing activities: we select people, using data available publicly, who we think will be interested in our services
- Telephone and written communications: when you contact us, we will store the minimum amount of information that enables us to service future requests
- Service management: we use a project internal wiki and ticket system (TRAC) to organize the processing of service requests and to analyze the outcomes
Further details of our customer feedback process is documented here. Information on our marketing and customer relationship management is documented here.
How will we use the information about you?
The information you volunteer, or that we collect, will be used to send communications that we feel will be of interest to you and your work, and we aim to keep the frequency of messages to a minimum. Customers are contacted to invite feedback on our services. However, all contacts have the option to limit or stop communications from us at any time.
Sharing data with third parties
The POP CoE does not share your information with any third parties.
Access to your information and correction or deletion
You have the right to ask us for a summary of the data that we hold on you. We have a legal obligation to respond within 30 days to your request. If you think we are holding incorrect information about you, or would like your data deleted, please contact us and we will process your request. To protect the personal data we hold, we will require proof of identity in these circumstances.
Our data retention time periods
We retain contact information for existing customers and those that we believe have an interest in our services. We do not want to continue contacting people who are not interested in our services. We make unsubscribing from some, or all our communications as easy as we can.
Cookies are text files placed on your computer to collect standard internet log and visitor behaviour information. This information is used to compile statistical reports. These analytics help us to assess the number of visitors, page views and followers to optimize future content. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the websites mentioned above explain in detail how to remove cookies from your browser. Please note that in a few cases some of our website features may not function because of this.
This website uses for the "Google Analytics" service offered by Google Inc. (1600 Amphitheater Parkway Mountain View, CA 94043, USA). Google Analytics is based on cookies. The information collected by the cookies is usually sent to a Google server in the US and stored there. You have the option to prevent the storage of cookies on your device by making the appropriate settings in your browser (see above).
Furthermore, you can use a browser plug-in to prevent the information collected by cookies (including your IP address) from being sent to Google Inc. and used by Google Inc. The following link leads you to the corresponding plugin: https://tools.google.com/dlpage/gaoptout .
Google LLC complies with European data protection law and is certified under the Privacy Shield Agreement.
The recorded IP address of the users of this website is shortened within the member states of the EU and the European Economic Area and in the other contracting states of the agreement. Only in individual cases, the IP address is initially transferred unabridged to the United States to a Google server and shortened there. This reduction eliminates the personal reference of your IP address. The user's IP address provided by the browser will not be combined with other data stored by Google.
The data collected by Google on our behalf will be used to evaluate the use of our online offering by individual users, such as to generate activity reports on the website to improve our online offering.
You have the right to: object to our use of your personal data, ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. If you think we are retaining or using your personal data incorrectly then please inform us via email email@example.com.